Official Support & Help Desk

Building Innovation AI Support

Application: Building Innovation AI
Bundle ID: com.buildinginnovation.app
Developer: Building Innovation Inc. / Jasmel Acosta
Support Email: comercial.buildinginnovation@gmail.com
Alternative Email: support@buildingapp.us
Response Time: 24–48 Business Hours

Need Assistance or Have Questions?

Our dedicated customer care team is here to assist you with any questions regarding AI room renderings, product catalog specifications, account assistance, or contractor orders.

comercial.buildinginnovation@gmail.com
Send an Email to Support

Frequently Asked Questions (FAQ)

1. How does the AI Room Visualizer work?
Building Innovation AI allows you to capture or upload an interior room photo. Our perspective-aware computer vision engine automatically identifies wall geometry, lighting conditions, and existing furniture. You can then select architectural wall panels (such as PVC marble sheets, acoustic wood slating, or SPC flooring) to view a realistic split before-and-after comparison.
2. How are material quantities and budgets estimated?
When a room photo and material are analyzed, the built-in estimator calculates the approximate wall surface area in square meters ($m^2$), determines the exact number of standard panels required (including a safety waste factor), and provides an instant material cost estimate based on catalog list prices.
3. Why does the app request Camera & Photo Library access?
Camera and photo access are strictly used to allow you to take or select photos of rooms you wish to visualize. Photos uploaded for visualization are encrypted in transit via TLS 1.3 / HTTPS and are never shared or sold to third parties.
4. How can I request account or data deletion?
You can delete your account and all associated data directly from inside the app by navigating to your profile menu and tapping the delete account option. Alternatively, you can visit our dedicated web deletion portal anytime at https://buildingapp.us/account-deletion or email comercial.buildinginnovation@gmail.com.
5. How do I get assistance with commercial orders or contractor quotes?
If you are an interior designer, contractor, or commercial distributor interested in bulk ordering of PVC panels or SPC flooring, please email comercial.buildinginnovation@gmail.com with your project measurements and required material SKU numbers.